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At Vendepo, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Please read this Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be in its original packaging

  • You must provide proof of purchase (order number or receipt)

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Digital products or downloadable items

  • Gift cards

  • Personalized or custom-made products

  • Items marked as “Final Sale”

  • Used, damaged, or altered items

How to Request a Return

To start a return, please contact us at:

📧 taoufiqelassaoui@kixaly.com

Include the following information:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if the item is damaged or defective)

Our support team will review your request and provide return instructions.

Do not send items back without contacting us first.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service.

  • Vendepo is not responsible for lost return packages.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Processing time: 5–10 business days (depending on your bank or payment provider)

Shipping fees are non-refundable unless the return is due to our error.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again

  2. Contact your payment provider

  3. Contact your bank

If you still have issues, please contact us at taoufiqelassaoui@kixaly.com.

Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect

If you need an exchange, contact us with photos and your order number.

Damaged or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos.

We will arrange a replacement or refund at no extra cost.

Order Cancellations

Orders can only be canceled within 24 hours of purchase.

After this period, orders may already be processed and shipped.

To request cancellation, contact us immediately.

International Returns

For international orders:

  • Customers are responsible for customs fees and return shipping

  • Refunds do not include import taxes or duties

Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: taoufiqelassaoui@kixaly.com
📍 Address:
8206 Louisiana Blvd NE Ste A 6179
Albuquerque, NM 87113
United States